Privacy Policy

Last updated: [3rd November, 2025]

At DryClean 365, a division of Sun Fabric Care, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dryclean365.in or use our mobile application (“Platform”).


By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information when you access or use our Platform:


a) Personal Information


Information you voluntarily provide during registration, order placement, or communication, such as:


  • Full name
  • Contact number
  • Email address
  • Residential or delivery address
  • Payment information (processed through secure gateways)

    • b) Non-Personal Information


    Automatically collected data, such as:


  • Device type, model, and operating system
  • IP address and browser type
  • Location data (only with permission)
  • Usage details (app interactions, pages visited, service preferences)

    • 2. How We Use Your Information

    We use your information to:


  • Process, manage, and deliver your laundry and dry-cleaning orders.
  • Communicate updates, order status, and delivery information.
  • Improve our Platform’s performance, usability, and customer experience.
  • Respond to queries, complaints, or customer support requests.
  • Send service-related alerts, offers, and promotional content (you can opt out anytime).
  • Comply with legal, tax, and regulatory requirements.

    • 3. Data Sharing & Disclosure

    We do not sell or rent your personal data to any third party. However, we may share limited information with trusted partners strictly for service purposes, such as:


  • Payment gateways for secure transaction processing.
  • Pickup and delivery partners for logistical coordination.
  • Customer support vendors assisting in service delivery.

    • All such partners are contractually bound to protect your data and use it only for the intended purpose.


    We may also disclose data:


  • To comply with applicable laws or government requests.
  • To protect our legal rights, property, and users’ safety.

    • 4. Data Storage & Security

  • All collected data is stored on secure, encrypted servers.
  • We use industry-standard safeguards to prevent unauthorized access, loss, misuse, or alteration of your information.
  • Access to personal data is restricted to authorized personnel only.
  • However, no online transmission or storage method is 100% secure; hence, we cannot guarantee absolute data security.

    • 5. Cookies & Tracking Technologies

    Our website and app may use cookies and similar technologies to:


  • Improve user experience and navigation.
  • Remember your preferences and session details.
  • Analyze traffic and performance metrics.

    • You may choose to disable cookies through your browser, but certain sections of the Platform may not function properly as a result.

    6. Your Rights & Choices

    You have the right to:


  • Access, review, or update your personal information at any time.
  • Opt out of receiving marketing or promotional messages.
  • Request deletion or deactivation of your account (subject to order or tax record retention laws).
  • Withdraw consent for location access or push notifications from the App settings.

    • For any such requests, please contact us at support@dryclean365.in

    7. Third-Party Links

    Our Platform may contain links to third-party websites or services (e.g., payment providers, social media pages).
    We are not responsible for the privacy practices or content of such external sites. Please review their individual privacy policies before interacting with them.


    8. Policy Updates

    DryClean 365 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices or legal requirements.
    All updates will be posted on this page with a revised "Last Updated” date. Continued use of our services after such updates signifies your acceptance of the revised policy.


    9. Contact Us

    For questions, concerns, or data-related requests, please reach us at:


    DryClean365 (Sun Fabric Care)
    Registered Office: Malleshwaram, Bengaluru – 560055
    Email: support@dryclean365.in
    Website: www.dryclean365.in