PRIVACY POLICY

At DryClean 365, a division of Sun Fabric Care, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how DryClean 365 ("Company", "we", "us", "our") collects, uses, processes, stores, and protects user information when using our website, mobile application, and services ("Platform"). By accessing the Platform, you consent to this Policy. If you do not agree, please do not use our services


1. INFORMATION WE COLLECT

  • Personal Information: Name, phone number, address, email, order history.
  • Transaction Information: Payment method, transaction status, billing details.
  • Device Information: IP address, device type, operating system, browser type, usage logs.
  • Location Information: Pickup and delivery addresses for service fulfilment.

    • 2. PURPOSE OF DATA COLLECTION

    We collect and process information for:
  • Order processing and delivery
  • Customer support and communication
  • Service improvement and analytics
  • Fraud detection and prevention
  • Legal compliance and record keeping
  • Marketing communication (with opt-out option)

    • 3. DATA SHARING

    We may share data with:
  • Delivery partners and processing facilities
  • Government or legal authorities when required by law
    • We do not sell personal data to third parties.

    4. DATA SECURITY

  • We implement reasonable technical and organizational safeguards including encryption, restricted access, and secure servers. However, no internet transmission is fully secure and absolute security cannot be guaranteed.

    • 5. DATA RETENTION

  • User data is retained only as long as required for operational, accounting, or legal purposes after which it is securely deleted or anonymized.

    • 6. USER RIGHTS

  • Users may request access, correction, or deletion of personal data by contacting customer support. Certain data may be retained where legally required.

    • 7. COOKIES & TRACKING

  • The Platform uses cookies and similar technologies to improve user experience, analyze traffic, and personalize services. Users may disable cookies via browser settings.

    • 8. THIRD-PARTY LINKS

  • The Platform may contain external links. The Company is not responsible for privacy practices of third party websites.

    • 9. POLICY UPDATES

  • This Policy may be updated periodically. Continued use of the Platform constitutes acceptance of the updated Policy.

    • 10. REFUND POLICY

  • Refunds are applicable only when services are not delivered or cancelled before processing.
  • No refunds shall be issued after cleaning is completed.
  • Stain removal is not guaranteed; dissatisfaction shall be resolved through re-cleaning only.
  • Approved refunds will be processed within 5–10 working days to the original payment method.
  • Promotional credits and wallet balances are non-refundable.

    • 11. CONTACT US

    For privacy or refund related queries, other concerns, or data-related requests users may contact customer support via the Platform or can reach us at.


    DryClean365 (Sun Fabric Care)
    Registered Office: Malleshwaram, Bengaluru – 560055
    Phone No: +91 97393 65656
    Email: support@dryclean365.in
    Website: www.dryclean365.in

    By using the Platform, you acknowledge that you have read and understood this Privacy Policy.